Brightcloud URL filtering database download error

[DKanta]

Hi all!

I have a problem with the download of brightcloud URL filtering database.

When i try to download the DB this message is shown:

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Download Status

2017-02-06 01:05:21.733 +0100 Error downloading latest URL database

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and i chacked the log of the download:

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admin@PA-500> tail follow yes mp-log pan_bc_download.log
2017-02-05 01:05:33.298 +0100 Best IP for service.brightcloud.com is 0.0.0.0
2017-02-05 01:05:33.305 +0100 Error: Brightcloud update server 'service.brightcloud.com' is down!
2017-02-05 01:05:33.340 +0100 Error downloading latest URL database
2017-02-06 01:03:04.049 +0100 Loading BrightCloud URL categories...
2017-02-06 01:03:04.258 +0100 Found URL categories
2017-02-06 01:05:16.676 +0100 Error: dtMessageTime(bcnet.cpp:253): failed connect to 115.101.114.118 on 80
2017-02-06 01:05:21.704 +0100 Error: dtMessageTime(bcnet.cpp:253): failed connect to 98.114.105.103 on 80
2017-02-06 01:05:21.708 +0100 Best IP for service.brightcloud.com is 0.0.0.0
2017-02-06 01:05:21.712 +0100 Error: Brightcloud update server 'service.brightcloud.com' is down!
2017-02-06 01:05:21.733 +0100 Error downloading latest URL database

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I tried to change the service route configuration, but nothing changed.

Firewall's PanOS version is 8.0.0, could it be an error of this version?

Regards,

Daniele

[DKanta]

I forgot to mention that if i try to ping brightcloud server the name is correctly resolved, so it isn't a DNS problem

[kiwi]

Hi @DKanta,

I haven't played with BC for a while now ... maybe other users can provide more input.

However, since this started happening after the upgrade to PAN-OS 8.0 I'd recommend to have TAC investigate this issue. 

Cheers !

-Kim.

[pete.georgiev]

I think the problem is version 8. We had the same issue when upgraded to v8, no problems with the network, so when I reverted back to 7.1.7, the problem disapeared.