can not select asset in support case page

[MavioLee]

I click get help but

but can not select asset though I have asset , i use chrome browser, it show asset , but can not select asset

then i try edge browser which even can not show get help page, worse than chrome

I am new user and bought new palo alto in recent month

[BPry]

@MavioLee,

Are you sure that you purchased PAN support directly from Palo-Alto and not through a service partner? 

[MavioLee]

I have premium support auth code, 

I bought from service partner , I had phoned palo alto directly , the lady said I can only buy from distributor

then I bought and got auth code and firewall. 

[kiwi]

Hi @MavioLee ,

It seems that you have backline support. 

Please reach out to your ASC for support and ask them for visibility to your assets in the CSP.

Best,

-Kiwi.

[MavioLee]

what is ASC and CSP stand for ?

I think distributor also need to open ticket to ask . Because they can not answer me after product sold

[kiwi]

Hi @MavioLee ,

CSP = Customer Support Portal (support.paloaltonetworks.com)

ASC = Authorized Support Center.  It seems in your case it's 'Ingram Micro (China) Limited (HK)'

Best,

-Kiwi.