Can't create case, get salesforce error (ever since my day 1)

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't create case, get salesforce error (ever since my day 1)

L0 Member

I can get logged in to https://support.paloaltonetworks.com, but when I attempt to create a new case I get a Salesforce error:

https://supportcases.paloaltonetworks.com/_nc_external/identity/saml/SamlError
Single Sign-On Error

We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

 

What do I do?  I have support, I paid for it...contract is active.  I'm totally stuck.

1 accepted solution

Accepted Solutions

Community Team Member

Hi @pbrosthp ,

 

For login assistance on the CSP please check out the following information:

 

https://www.paloaltonetworks.com/services/support/login-assistance

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

View solution in original post

1 REPLY 1

Community Team Member

Hi @pbrosthp ,

 

For login assistance on the CSP please check out the following information:

 

https://www.paloaltonetworks.com/services/support/login-assistance

 

Kind regards,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
  • 1 accepted solution
  • 835 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!