Captive portal not working in Chrome and Edge after updating to PAN OS 10.1.2

[Ben-Price]

Hi All,

I have an issue where captive portal isn't working in Chrome 92.0.4515-159 and Edge 92.0.902.84 after updating to PAN OS 10.1.2. Captive portal is still working in IE 11 and Firefox 91.0.2 though.

Receiving the below error in Chrome and a similar error in Edge:

Has anyone come across this issue? It seems as though it may be a bug? Any ideas?

[Nikko.Junia]

Before doing the command, PAN TAC advised that since service route was going through the management interface, they advised me to enable User-ID in the MGT interface but unfortunately, still the same issue . Then comes the command to disable the token in the Captive Portal and it worked.

[Ben-Price]

Thanks @Nikko.Junia, so you can confirm that Chrome/Edge work with captive portal in PAN OS 10.1.2?

[Ben-Price · Accepted solution]

@Nikko.Junia @BPry turns out the below command hadn't been run successfully by the client. I logged in and ran it, to triple check, and the issue is now resolved.

>configure

#set deviceconfig setting captive-portal disable-token

#commit

[nikoolayy1]

Nice! It seems that other captive portals like Cisco Wi-Fi ones have this issue with the new edge and chrome as I was thinking it was Globalprotect VPN having issues but it is not.

[tamilvanan]

Hi Team,

After implementing the below command do we need to re-boot the firewall 

>configure

#set deviceconfig setting captive-portal disable-token

#commit

I had upgraded the device recently to 10.1.0 and facing the same issue even after running the above command.

Any thoughts on this.

@Nikko.Junia @Ben-Price