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03-19-2024 10:01 PM
Hello,
This is Mohammad Qasim from Kabul, Afghanistan
I'm trying to open case with Paloalto but the bellow message, please do me favor.
Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link for the appropriate Support Account.
03-20-2024 06:09 AM
Hi @QASIMRAHIMI ,
I don't see any entitlements linked to your email address.
Depending on the type of support contract you can open a case with PAN directly or you'll have to go through your ASC (in case you have backline support).
please check the support contract,
Kind regards,
-Kim.
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