Case creation issue

[QASIMRAHIMI]

Hello,

This is Mohammad Qasim from Kabul, Afghanistan 

I'm trying to open case with Paloalto but the bellow message, please do me favor. 

Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link for the appropriate Support Account.

[kiwi]

Hi @QASIMRAHIMI ,

I don't see any entitlements linked to your email address.

Depending on the type of support contract you can open a case with PAN directly or you'll have to go through your ASC (in case you have backline support).

please check the support contract,

Kind regards,

-Kim.