Customer Experience Day is a great day to celebrate YOU!

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Customer Experience Day is a great day to celebrate YOU!

Community Team Member

October 6th is Customer Experience (CX) Day, so the LIVEcommunity wants to celebrate you! 

 

Tell us:

  • Who has helped you along your customer journey in the LIVEcommunity or at Palo Alto Networks? Was it a community member? 

OR 

  • What does customer experience day mean to you? 

 

Celebrating Customer Experience (CX Day) on LIVEcommunityCelebrating Customer Experience (CX Day) on LIVEcommunity

Check down below to find out what customer experience means to the LIVEcommunity team!

 

Be sure to use the hashtag #CXDAY2020 with your discussion post, as one participant will win a special prize!

17 REPLIES 17

L3 Networker

CX Day means it's a day to celebrate our customers, connect and appreciate them. In my mind, customers are first, being thoughtful of their experience, being helpful, supportive and helping them feel empowered, all while creating happy moments for them along the way.

L4 Transporter

What's really awesome about CX is that we have the chance every day to help someone -- sometimes many people at the same time! I love the fact that I am able to focus my work on the customers who are doing great things, because in ways both small and large, our team becomes a small part of their teams' accomplishments. That's pretty cool!

Jason Dickson | Sr. Digital Editor | LIVEcommunity Team

L7 Applicator

CXDay to me means that Customers are important, and worth celebrating. They use our products every day, and they look to us for help, and we want to do the best we can to help them. I also have a unique point of view because I have been a consumer/customer before, and I try to provide the same level service that I would like to receive.

LIVEcommunity team member
Stay Secure,
Joe
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Community Team Member

I’m a simple guy and have a simple view on CX. Companies that provide their customers a pleasant experience, get happy customers; that makes my job even more enjoyable.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
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Community Team Member

I am happy to be a part of a company that focuses on customer experience. We get the opportunity to work in an environment that is focused on meeting our customers needs. Customer experience means getting to know customers and what their needs are. We have endless opportunities to make great experiences for our customers. At the end of the day we wouldn't be where we are without our customers and that says a lot. 

L4 Transporter

When I think of customer experience, I think of helping our customers and making their lives easier. I love that I work for a company that focuses on ensuring our customers are satisfied and are being taken care of. Customer experience is all about listening to our customer needs and making sure we are helping them.

Community Manager
Community Manager

To me, customer experience is all about the human experience… and that means taking the time to learn about customer needs, listen to their feedback, and let them know their input matters.

Crasmussen - LIVEcommunity Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

L3 Networker

Empathy is the hallmark of creating a great customer experience in a customer's journey. Our customers experience is a holistic perception in every interaction they have with our company and digital touch points. I am proud to be an active advocate and emissary  of superior Customer Experience here at Palo Alto Networks. I feel supported by our leadership and our amazing team in this mission. 

~vcotton, Platform Community Manager, LIVEcommunity

Community Manager
Community Manager

For me as a Developer & UI/UX professional, good UX/UI investments into our platform interface enhance customer satisfaction. When I invest best coding and design practices in the user experience on our community site, I always keep in mind how to increase customer satisfaction. I believe it can solve so many user problems via recent UX techniques and self-service. Because of greater ease of use, customers want to come back for more; building emotional attachment to the LIVEcommunity, and as the result - customer loyalty.

LIVEcommunity Admin

Cyber Elite
Cyber Elite

Kudos to @kiwi @jdelio @Remo @MP18 @BPry  @OtakarKlier and @Brandon_Wertz for always helping people in need!

 

#CXDAY2020

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

CXDay2020 

 

Customer satisfaction is the most important in any company.

Due to Customers we are here.

 

I love this Live community as I learned a lot from here specially from Cyber Elites.

We should keep helping everyone in this community.

Many Thanks to everyone for their great work in Live Community!

 

Best Regards

MP

Help the community: Like helpful comments and mark solutions.

L6 Presenter

To me #CXDAY2020 is about acknowledging to truly have a great product you have to also focus on on your customer's use and how they interact with your product.  Especially in a product a critical as a network firewall, if the focus is on the customer; from how the UI is laid out to interact with the device to how support is offered.  I think Palo does a great job at trying to address the user experience at all levels.

 

Having a robust collaborative community is a great way to add to the tool sets that us customers have in the various products

Cyber Elite
Cyber Elite

Palo Alto LIVEcommunity is all about sharing knowledge, caring for each others technical issues/problems and helping them to fix it. For most of the people like me, this is a great resource/platform of connecting with technical experts across glob, learn new things and grow!

 

#CXDAY2020

 

Many thanks to all the members of the community!  Cheers!

 

Thanks,

Mayur

M

L0 Member

CX Day highlighting making the experience great for all involved.  The designers develop technology that is awesome and ensure the experience when the customer interfacing with that technology is awesome as well.

 

#CXDAY2020

 

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