03-20-2023 11:22 AM
I did a dumb thing. I wanted to extend the validity period of the current device certificate, so I went to live.paloaltonetworks and generated a new OTP. However, back on the firewall, I find that the "get certificate" button is not available. It just shows that the current certificate is valid. I think the mismatch is generating these errors in the system log:
CloudAuthService Server certificate validation failed. Dest Addr: app-registry-service.apps.paloaltonetworks.com, Reason: self signed certificate in certificate chain
How do I delete or reset the current device certificate and reinstate the "get certificate" button so I can enter the new OTP?
03-21-2023 02:43 AM
Hi @tomsheldon ,
Can you try using the CLI ?
admin@PA-LAB> request certificate fetch otp <value>
This should trigger the job 'Device-certificate-fetch'.
Hope this helps,
-Kiwi.
03-21-2023 02:43 AM
Hi @tomsheldon ,
Can you try using the CLI ?
admin@PA-LAB> request certificate fetch otp <value>
This should trigger the job 'Device-certificate-fetch'.
Hope this helps,
-Kiwi.
03-21-2023 09:03 AM
Thanks Kiwi,
I had tried that command the other day without success, but your messages reassured me I should try it again.
This time, I typed "request certificate fetch" (without otp) and it worked.
04-16-2024 11:08 AM
What was the fix ? I am experiencing the same issue ?
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