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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Unable to Register Devices - Please contact Support

Hi - just bought 3 No. PAN-PA-220 devices. I've tried to create a New User via support.paloaltonetworks.com but just keeps coming back "Error: unable to create user account. Please contact Support." I wish to get these registered. Can anyone help on this please? All the serials have been entered, the Sales order info & all the "*" fields...

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Transfer of an Asset to new Account

I am aquired a PA 220 for my home lab for learning and education purposes. I created an account with a commecial paid domain account. I provided the email to the person whom i aquired the device from so they could transer the asset to me as new owner and i could all set up correctly. Currently if I try to login into CSP i get and error. They in...

stephen by • L0 Member
  • 996 Views
  • 1 replies
  • 0 Likes

Cannot download PAN-OS in passive device

Hello, When I try to download PAN-OS software directly to the passive firewall it says “Failed to check upgrade info due to generic communication error. Please check network connectivity and try again”. It is working fine in Active device. Is it the case in active/passive scenario, the passive can’t talk unless it takes over? I have checked all ...

Farzana by • L4 Transporter
  • 8658 Views
  • 5 replies
  • 0 Likes

Resolved! Not able to view Anti-Virus updates under dynamic updates

Hi Team, We are having PA-3050 and had renewed our license recently. When checking under Dynamic updates we are not able to see the Anti-Virus update column. Also under the Security Profile we are getting an display as Url-filtering license and Threat Prevention license as expired. We had checked the Advanced URL filtering license and also the ...

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Resolved! Artificial Intelligence

Hello, What is best practice for the "AI" 1) Code Assistant 2) Conversational Assistant 3) Writing Assistant 4) Media Service 5) Data and Workflow Optimizer 6) Platform Service 7) Meeting Assistant 😎 Website Generator Currently all of these categories within our firewall are allowed - I'm not sure this is how it should be. Any advice would...

rcraxton by • L2 Linker
  • 2816 Views
  • 6 replies
  • 0 Likes

Evaluation license

Hi, I would like to ask if there is a way to acquire an evaluation licenses for firewalls and panorama to use on eve-ng BR

skylink by • L0 Member
  • 995 Views
  • 1 replies
  • 0 Likes

We are experiencing significant internet slowness across our network Impact: We are experiencing significant internet slowness across our network, sev

I am writing to escalate a Critical Severity 1 support case that we raised 5 hours ago. Despite marking the ticket as critical, we have not received any response, which is causing severe operational impact on our business. Case Details: Case Number: 03403908Issue Summary: We are experiencing significant internet slowness across our networkImpact...

Can't authenticate GlobalProtect Satellite to my Portal, get "Insert satellite info failed" error message

hi all, as described, i keep getting this error message when trying to authenticate a new satellite to my LSVPN network. it's the first time i get this, all other satellite authenticate with no issue. when i enter the username and password for the local accounts i've created in my gateway/portal firewall, it's rejected. and then in the Monitor...

D.Sine by • L1 Bithead
  • 3155 Views
  • 4 replies
  • 0 Likes

Email notification recurrence add

Hello Team, I have panos 11.2.3-h3, I am managing to creat an email notification when a specific event occure. I made this by creating the report in "Manage Custom Report -> then creating the required querry". my issue that is now I need configure an ocurence when is about "last legs within last 5 minutes" and run the report ...

GlobalProtect 404 Error

Team, I am facing issue with connect to GlobalProtect. Getting 404 Page not Found Error. I am using the same Public facing interface for the Mgmt and Global Protect as well. Login with SAML is fine but it lands in 404 Page not found. Any Idea? When i do Local auth it is letting me into portal and i can download the client. But not sure why SAML ...

where can i see the all wildfire release notes ,their only show two days when i see them in the CSP

Hi team, I have a small question. I recently participated in a project where I wanted to compare WildFire's version functionality as much as possible. However, in my CSP account, under updates>Dynamic Updates>Content type (WildFire 9.2 and higher), I can only see release notes for the last two days. Could you please ask if there are any ot...

Passive node with errors to the Paloalto cloud.

Hello, Scenario:VM300 ClusterActive-passiveVersion 10.2.12-h9Since a few days ago, I have detected that the passive FW has the following alerts: I have checked and the licenses and security policies are correct. Can someone help me? Regards

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Alpalo by • L4 Transporter
  • 1239 Views
  • 3 replies
  • 0 Likes

Retirement of RBAC Application Impersonation

Seeking information on the retirement of RBAC Application Impersonation. We've found the documentation with the PS command to run in Exchange Online. Are there any other steps associated with this that we need to take? Currently we're using the EWS O365 Integration. Should we switch to the "Microsoft Graph Mail" integration?

olivac by • L0 Member
  • 798 Views
  • 1 replies
  • 0 Likes

Alert from AIOPs that one of our Log Collectors has left the Collector Group in Panorama.

Hi I got an alert from AIOPs that one of our Log Collectors has left the Collector Group in Panorama. But after we checked in Panorama both Log Collectors are still in the Collector Group.1. Why does the alert from AIOPs state that one of the Log Collectors is disconnected?2. is it because of configure in a non-redundant mode? if so, this con...

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