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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Device and customer codes do not match a Support Account.

Hi, I recently acquired a used Palo Alto firewall and I'm encountering an issue during the registration process. The error message states: 'Device and customer codes do not match a Support Account. Please contact a Super User to send you a registration link for the appropriate Support Account.' However, I don't have access to a Super User sinc...

Eightin by • L0 Member
  • 1157 Views
  • 1 replies
  • 0 Likes

Resolved! Historical Bandwith/Interface Mbps Usage

Hello I am struggling to get some very basic data from a Palo Alto Firewall or Panorama appliance. All answers seem to point to third party solutions. I would like to get historical bandwidth usage. Pretty much what QoS Statics offers but instead of realtime, I want to be able go back days/weeks. All I am getting is aggregated data by Applic...

palodm by • L0 Member
  • 4860 Views
  • 2 replies
  • 0 Likes

Resolved! Device Certificate - Where to find OTP?

Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate. A message box says get your one-time-password from the Customer Support Portal and enter it below. I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work. How do I generate the OTP to get the device...

File Bolck in AI Websites.

Dear Experts, Has anyone successfully blocked file uploads on AI websites? We have attempted to restrict file uploads, but it hasn’t worked as expected. Please note that SSL decryption is enabled, but we are still facing issues. If anyone has implemented this successfully, please let us know.

CyberEye by • L3 Networker
  • 1342 Views
  • 2 replies
  • 0 Likes

GlobalProtect Pre-Logon Windows 10 Issue

Hello!I am facing a problem with pre-logon on windows 10. I have some windows 10 laptops that works fine but few of them have the problem below.I have import the local machine certificate and change registry entries. If I sign out from windows, I can see the pre logon option and connect to my vpn. But when i restart or shutdown the laptop, when...

dpsarras by • L0 Member
  • 25188 Views
  • 6 replies
  • 1 Likes

PA-VM Failing to install dynamic update 8947-9281

Hi All, dynamic update 8947-9281 App and threats downloades but failes to install with the below error. No issues with Antivirus. I have 10.2 software installed Antivirus 5104-5623 installed App and threat 8946-9276 installed Error: failed to handle TDB_UPDATE_BLOCK (Module: device) client device phase 1 failure Failed to commit policy to devi...

M.Tawfik by • L0 Member
  • 1000 Views
  • 1 replies
  • 0 Likes

Its not the firewall

How do other folks go to prove that its not the firewall but your mgmt team does not believe you? We just had an issue were we had rules in place to route traffic through our main firewall. For whatever reason, Azure decided to take the other route to the 2nd firewall and we had no rules in place so faxes would not work. So we added rules and it...

Broker VM - Oracle Cloud VMs

Hi, While attempting to set up the Broker VM and deploy an image provided by Palo Alto Networks on our Oracle Cloud Infrastructure (OCI), we were unable to locate the Broker Image Installation file specific to OCI ! Is the Broker VM compatible with OCI? Cortex XDR

Resolved! I'm looking for PCNSA exam

Hi Team, I was seeking information regarding the PCNSA exam; however, I was unable to access the booking system to schedule the exam for certification. I possess three years of experience, which qualifies me to take the administrator-level examination. Can someone please clarify if its PCNSA exam is replaced or removed from palo alto network...

Global protect connectivity issue

Hi Folks, One of the GP VPN user is located in USA and we have the GP Gateway deployed in India Location. When we perform an ping, the latency is around 270 to 290 ms. The user is constantly facing issue while connecting to the VPN. Some times the user is getting error message like below and not even able to connect to the Gateway located ...

Issue with the PANOS Version 11.1.4-h7

Hi Friends, We have a customer who is experiencing issues after upgrading their firewall to version 11.1.4-h7. The firewall is not functioning properly, with many websites being inaccessible and few customer reported a sudden spike in management plane usage. I suspect this could be due to a bug in this PAN-OS version, as multiple customers hav...

PA-220 Software Download

Hi Team, We unable to download PAN-OS 10.0.0 in PA-220, Downloading up 40% after that we are getting following this error. Warnings:Details:Failed to download due to generic communication error. Please try again later.Failed to download file

carysoc by • L1 Bithead
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