Error: 'cannot start tunnel'

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Error: 'cannot start tunnel'

L1 Bithead

Hi all

my Name is Mario from Germany, i  new here, sorry for my english, i hope you can understand me.

i have a Problem with globalprotect . 

Version: 5.1.0-37
Download / Installation / Setup: ok
Connection error: 'cannot start tunnel'
i use win10 64bit
Norton IS is running - Firewall  GpVpnApp= accept
I have already uninstalled and reinstalled and Firewall disabled = same error
Please help, thanks.

Hello, good morning
Doesn't anyone have a solution for me?

I have now uninstalled Norten IS.
Also GP uninstalled and reinstalled - same error.
There is also an error in the Windows Event Viewer: 'The reason code returned by the error is: 2250'
Unfortunately, the search on the Internet did not yield any results
I urgently need help to successfully set up, I have a new employer, my service starts on Monday, I need the GP VPN connection, thanks for any help.

Community Team Member



You really should check the debug logs for more details.


I can't speak about the Windows version but the OSX version of GP 5.1 app has the settings option.  I doubt it's not available in Windows.

Do you see the icon in the task bar ? If so try right clicking it ... settings menu should be there in my opinion.


On my mac ... GP version 5.1 :








If you don't see the icon then the admin has likely disabled the view on the firewall configuration:




Hope this helps.


LIVEcommunity team member, CISSP
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