Error: 'cannot start tunnel'

[MBOTHGE]

Hi all

my Name is Mario from Germany, i  new here, sorry for my english, i hope you can understand me.

i have a Problem with globalprotect . 

Version: 5.1.0-37
Download / Installation / Setup: ok

Connection error: 'cannot start tunnel'

i use win10 64bit
Norton IS is running - Firewall  GpVpnApp= accept

I have already uninstalled and reinstalled and Firewall disabled = same error

Please help, thanks.

[MBOTHGE]

Hello, good morning
Doesn't anyone have a solution for me?

I have now uninstalled Norten IS.

Also GP uninstalled and reinstalled - same error.

There is also an error in the Windows Event Viewer: 'The reason code returned by the error is: 2250'

Unfortunately, the search on the Internet did not yield any results

I urgently need help to successfully set up, I have a new employer, my service starts on Monday, I need the GP VPN connection, thanks for any help.

[kiwi]

Hi @MBOTHGE ,

You really should check the debug logs for more details.

I can't speak about the Windows version but the OSX version of GP 5.1 app has the settings option.  I doubt it's not available in Windows.

Do you see the icon in the task bar ? If so try right clicking it ... settings menu should be there in my opinion.

On my mac ... GP version 5.1 :

If you don't see the icon then the admin has likely disabled the view on the firewall configuration:

Hope this helps.

-Kiwi.