Error on generating system logs

[LAS]

i just upgraded to 9.1.11 from 9.1.10 and i get a pop up message saying "Error on generating system logs" but the logs shows up fine and updated

is this a bug ?

there isn't an error in the system monitor and i checked the known issues but it wasn't in them

[tjjohnso]

Thanks! I just upgraded and getting this error as well, so it must be most customers. 

[LAS]

I installed the recently released hotfix (9.1.11-h2) and the bug is still present

[Bryan-UMB]

Same here. Just upgraded to 9.1.11 this past weekend. I guess we will wait for a fix.

[jaden]

I tried restarting the mgmt-server
but same issue occurred

[HSi-Salem]

Same here. Just upgraded to 9.1.11 got the same thing, will wait for the fix.

[therealpackerhacker]

Same issue

[DavidNestler]

Its not a purely cosmetic bug, but it is relatively low impact, depending on your logging requirements. 

This message is generated when you visit the monitoring tab because the OS is trying, and failing to generate a system log that you accessed the monitor tab. 

Assuming your logs aren't cycling rapidly, you can verify that this used to happen with the following filter:

description contains "accessed Monitor tab"

[RobertShawver]

Can you elaborate on this?  I'm not sure what you mean.  I see a bunch of entries when I go to Monitor > Logs > System > (description contains 'accessed Monitor tab' ) but I don't understand how that proves there is something more than a cosmetic bug.

[Gustavo_Aristi]

This is a known issue ID: PAN-177888.

https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-release-notes/pan-os-9-1-release-information/kno...

Seems to not affect anything, the fix typically is to upgrade to a "preferred" release, however, for 9.1, 9.1.11 is is the preferred release.

https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-...

To fix this, I believe upgrading to 9.1.12 (not the preferred/stable version for 9.1) would do it. Personally, I would consider upgrading to the next preferred version which is 10.0.7.

[LAS]

yes from a reddit post they are saying it will be fixed in the next update

Target Fix Version/s:

9.0.15, 9.1.12, 10.0.8, 10.1.4

[SubaMuthuram]

Hi PavelK,

Any update in this issue?

[PavelK]

Thank you for the message @SubaMuthuram

No update really. I would recommend to wait until 9.1.12 is released then check whether PAN-177888 is mentioned in Addressed Issues.

Kind Regards

Pavel

[miguelgzz]

i have the same issue. After install 9.1.11 version, so i downgrade to the previus version (9.1.8) and all custom labels in the ACC tab and my custom configuration from logs view  was delated and restored to the default ACC tabs and logs view

[Sagar_Sasmal]

Any latest update on this Issue. Even we see it for all PA 820, PA220 model after upgrade 9.1.11 h3. Appreciate for any quick response 

[VishnuPS]

Hi Team,

we have facing the same issue,any update on this?We would appreciate it.