Error with installing licenses

[marcel_feller]

Hi there,

I am having troubles with installing the licenses on the firewall.

I tried to receive the keys from the license server without success. I have also tried to enter the authorization code also no success.

Then I have tried to manually upload the license files, it comes up with an error again. I can't tell which error because the error message is empty.

In my support area I can see both of my devices and I can see that they are activated there, so I am not sure what the problem is?

Does anyone have any idea why this is happening? And what do I need to do to activate the firewall?

Many thanks!

[ttongfly · Accepted solution]

Hello

PAN would retrieve the license from PAN license server via MGT interface is default.

1. checking MGT interface could access the internet

2. checking MGT interface could look up a domain name for PAN license server. (google DNS server 8.8.8.8 and 8.8.4.4 is best I think)

Thanks.

Regards.

Roh.

[marcel_feller]

Thank you very much.

It is working fine now.