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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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Discover LIVEcommunity Through Our New Animated Explainer Video!

We’re thrilled to unveil a brand-new animated video that highlights everything LIVEcommunity has to offer! This short and engaging video gives you a quick tour of the many resources available in our vibrant community — from interactive discussions and customer journey guides to the Cyber Elite program and Member Spotlight features. Whether ...

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kiwi by • Community Team Member
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policy installation proccess

heyi have some policy that gives me warning when i do commit on it so i dont realy understand the policy calculation proccedure, ill be glad if you could explain it to me.i attached a policy screen shot, when i do install policy i get warnings for example face-book chat that it needs web-browsing and jabber to work.lets focus about the manage zo...

minow by • L4 Transporter
  • 3330 Views
  • 3 replies
  • 0 Likes

GP Agent error 12044

Hello people,Today we had an issue with a user moving from our old VPN setup to our new GP agent setup.The user kept being unable to connect the agent. The error thrown was 12044.Our setup is validating users w. client certificate against user AD account.It turned out that the cause was a " ' " in the user surname. Once removed and a new user ce...

sitecore by • Not applicable
  • 3499 Views
  • 3 replies
  • 0 Likes

Resolved! PAN User ID agent consuming bandwidth

I have gone through these forums, and looked at the various admin guides, but I still need help. Is there really not *detailed* guide to this software?I have the user-id agent 4.1.4 installed on two domain controllers, for HA, and the Palo Alto firewall pointing to both user-id agents. That seems to be working.The problem is that the user agen...

EdwinD by • L3 Networker
  • 7737 Views
  • 7 replies
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Perfomance on PA 4060 - Huge Disappointment

We are having a poc at an ISP with a 4060 . It is a huge disppointment performance wise . We are seeing very high dataplane utilization on very small sessions. 50% on 220,000 sessions. 38% on 149,000 sessions. This is a box that is supposedly can handle 2M sessions .Palo Alto is claiming there is nothing wrong with the unit as it is performing a...

usvi by • L3 Networker
  • 9040 Views
  • 16 replies
  • 0 Likes

Trouble with customizing GP Login Page

Hi,I'm trying to customize my GlobalProtect Portal Login Page. I figured a good way to start would be to export the default page from the PA, modify it, then re-import it. I started out kinda complicated, but for troubleshooting purposes I've just changed a single letter in the page (instead of saying "Palo Alto Networks" it now says "Pallo Alto...

GV27 by • L1 Bithead
  • 3586 Views
  • 2 replies
  • 0 Likes

User-ID mapping lost

model: PA-500sw-version: 4.0.11PanAgent: 3.1.2Domain controller: Windows server 2003Client SO: Windows XPUser-ID mapping from AD on my customer's network work fine, but only one user, who is logged on his workstation and also on his notebook, sometime loses IP-user association and PanAgent show his IP with user "unknown".I attach an image with ...

lauro7 by • L0 Member
  • 4143 Views
  • 3 replies
  • 0 Likes

PPPoE on Active/Active HA configuration

Hi,I try to configure PPPoE on Active/Active HA system (2xPA-500). Configuration went OK, but PPPoE stays disconnected. No log entries in System log. After changing to Active/Pasive mode PPPoE starts get connected.Is PPPoE supported on Active/Active HA system ?

BLepenik by • L1 Bithead
  • 2927 Views
  • 2 replies
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SSL Forward Proxy - Best Practise?

Can anyone point me to a document or some guidelines on current recommendations/best practise when using forward proxy please?I have the SSL certificate in place on my clients, my main target is SSL traffic to higher risk URL categories such as web based email and social networking sites.I'm currently running 4.0.9.Thanks.

Policy order

Is it important to have the Antivus, Vulnerability and Anti-Spyware rule as the first policy?thanks

jorge by • Not applicable
  • 192374 Views
  • 3 replies
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URL and Threat filter before reach squid caching

Dear All,We have an existing squid proxy which going to use as a proxy caching and we want to use PAN to perform url and threat filteration in between user and squid proxy.The end user browser proxy has been configure to point its proxy setting to this squid proxy.What will be your advice to achieve such requirements? In terms of deployment mode...

eugene by • Not applicable
  • 7069 Views
  • 9 replies
  • 0 Likes

Differentiating between an Error and a URL Filtering Block for Customizing the User Experience

Hello, I am working on customizing the user experience on the PAN's that we are installing. I would like to be able to have a different look and feel when an "error" occurs rather than when a website is blocked because of the content (ie the website is a category that we block). I have read the Tech Note on Customizing Block Pages (rev 00...

Art by • L3 Networker
  • 1959 Views
  • 1 replies
  • 0 Likes

Resolved! URL Filtering - Student Rights, School Rights

Our school district's attorney just forwarded me this news release: http://www.franczek.com/frontcenter-Internet_Filtering_Software_First_Amendment.html So that we don't have a similar case against ourselves. How do we make sure that we are blocking the correct site categories regarding CIPA complaince and equal rights for students? Has anyone...

polgarm by • Not applicable
  • 3178 Views
  • 2 replies
  • 0 Likes
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