General TLS protocol Error

[Salathiwe]

We have forward proxy (ssl decryption configured)

We are having intermittent access to some webpages users have to reload the page to gain access.
We are seeing General TLS Error on the decryption logs under Error.

What Iv found out about the error is that  

This message indicates that an error doesn't meet the criteria for any of the aforementioned protocol errors

[BPry]

@Salathiwe,

Unfortunately that particular error message doesn't give you much to go off of from a troubleshooting aspect. The best step forward is taking a PCAP and look through to validate that everything looks good from the logs as far as what the server is exchanging and what the firewall itself actually supports.