03-20-2020 09:29 AM
Somebody else has same issue with Wildfire EU Cloud?
System Log full of "wildfire-conn-failed" events and in traffic log can see corresponding connection issues with 18.104.22.168, packets received = 0, therefore application "incomplete". Normally it should be application paloalto-wildfire-cloud.
12-29-2021 06:15 PM
Hello, is there currently a problem? I get the messages "Failed to perform task multiple times resulting in connection timeout with WildFire Cloud wildfire.paloaltonetworks.com and also panos.wildfire.paloaltonetworks.com" in the system log and incomplete entries in the traffic log, rarely paloalto-wildfire-cloud application entries.
12-30-2021 01:50 AM
Yes getting the same errors multiple times on our helpdesk.
12-31-2021 07:12 AM
I had hoped that it would be okay after a few days, but unfortunately this is not the case and the messages are still recorded in the logs.
Does anyone have any information on what could be the cause?
Unfortunately, we cannot open a ticket at PA ourselves and have to have a ticket opened at PA through our partner system house, which is difficult to reach these days.
12-31-2021 07:20 AM
I have a ticket open with WestCon.
Issue is still apparent. can open one with PA direct as well which I may do on monday.
12-31-2021 07:32 AM
That would be great, thank you very much.
I wish you a happy and healthy new year.
01-04-2022 07:31 AM
Hello RobinClayton, do you have any news?
I'm still trying to reach our service provider to convince him to open a ticket with PA on our behalf.
Isn't anyone reading this from PA to help us?
01-05-2022 04:00 AM
on our firewall, the reports stopped yesterday night at around 0.30 a.m.
Possibly there was a problem with Palo Alto themselves and they have now solved it !?
01-05-2022 05:15 AM
My last failure was "2022/01/04 23:36:17" so yes looks like they have resolved it but no word from support.
02-27-2022 11:57 PM
we have these reports again since Friday morning.
Does anyone else have similar reports and contact with Paloalto?
Thank you and best regards.
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