globalprotect fails to connect on windows 10

[ravindra]

GlobalProtect doesn't connect on my new windows 10 laptop (64 bit). I tried reinstall/reboot several times, but it didn't help.

The PanGP Service log shows :

21:49:49:463 Debug(1241): Session 1, domain name XXXXX.
(T4740) 05/12/16 21:49:49:463 Info (1276): Enumerate session: user xxxxx\xxxx logs in on session 1
(T4740) 05/12/16 21:49:49:463 Debug( 728): no flushdns key set
(T4740) 05/12/16 21:49:49:463 Debug(3321): DLSA, RestoreProxySetting now
(T4740) 05/12/16 21:49:49:463 Debug(3338): ProxyDisabledByMe is false or not present, leave RestoreProxySetting now
(T4740) 05/12/16 21:49:49:478 Error( 51): Driver is not installed, reinstall it now

Appreciate any help to get this working.

[Remo]

What version of GlobalProtect Agent are you using?

[Roby_Sreejith]

Use this command for complete unistallation and install once again. msiexec /uninstall GlobalProtect.msi /quiet

[ankumar]

We tried the following :

1.  Uninstalled GP agent and then deleted the following.

HKEY_LOCAL_MACHINE -> SOFTWARE -> Palo Alto Networks -> GlobalProtect
HKEY_CURRENT_USER -> Software -> Palo Alto Networks

2. Deleted the directory structure C:\Users\xxxx\AppData\Local\Palo Alto Networks

3. We Downloaded the Software "IObit Uninstaller", run the command in the Command Line "sc delete pangps". Cleared the GP Files from the Registery & C:\ Drive. 

Basically it was a clean uninstall without leaving any scrap files.

Error code from the application is 51. Can you get me a note on Error 51 and what it means?

[kiwi]

Hi,

Possible reason might be In the Device Manager under Network Adapters there are many instances of "Unknown device" listed. 

Unknown Network Adapters

The multiple "Unknown device" entries occupy the network adapters, and the system does not allow a new driver to be installed.

Overtime, the NDIS drivers have not been correctly removed from the NetLUID array. This eventually causes the NetLUID array to become exhausted, preventing you to install a new driver.

External source : An affected system may also be unable to use a VPN client or install any software that uses NDIS dri...

Hope this helps,

Cheers !

-Kim.

[skumar1]

Hi,

The external link which we have in this post is not accessible. Is there any web cache or the same info anywhere which we can get it.

Thanks,

Suresh

[fatboy1607]

below steps should fix.

HKEY_LOCAL_MACHINE -> SOFTWARE -> Palo Alto Networks -> GlobalProtect
HKEY_CURRENT_USER -> Software -> Palo Alto Networks

Deleted the directory structure C:\Users\xxxx\AppData\Local\Palo Alto Networks

Apreciate feedback.