GlobalProtect not using AD group

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GlobalProtect not using AD group

L2 Linker



I am running a PA-VM on AWS. It has two interfaces, one for management, one for data.

I have created an LDAP connection to our network and can log into GP using my AD credentials. So far, so good.


I need to have separation of users and assigned IPs based on group membership. I have an authentication profile with two sequences. One to match on the group that my account is a member of, the second uses local authentication.


In the GP gateway, I have the authentication set to the auth sequence (which uses the first authentication profile - the one that should match my account and group set first), and in the agent client settings, I have two entries. the first one should give me an IP address from the first range, the second entry is set to any/any and gives an IP from a different range.


When I connect, I use my username/password from AD but get an IP address from the second range.


The logs show these entries (note I have replaced the actual AD details):


1,2017/09/12 05:48:17,4E0FEDAE31E65C2,31,0x0,USERID,login,53,2017/09/12 05:48:17,0,0,0,0,,PA-VM,1,vsys1,,xx\sfordham,,0,1,2592000,0,0,vpn-client,globalprotect,0,0,,2017/09/12 05:48:18,1


admin@PA-VM> show user group-mapping state all

Group Mapping(vsys1, type: active-directory): SaaS-Users
Bind DN : CN=xxx,OU=xxx xxx - Shared,DC=XX,DC=xxx
Base : DC=XX,DC=xxx
Group Filter: (None)
User Filter: (None)
Servers : configured 1 servers
Last Action Time: 1607 secs ago(took 0 secs)
Next Action Time: In 1993 secs
Number of Groups: 1
cn=replaced_xxx,ou=security groups with mailbox,ou=security groups - shared,dc=xx,dc=xxx



admin@PA-VM> show user ip-user-mapping all

IP Vsys From User IdleTimeout(s) MaxTimeout(s)
--------------- ------ ------- -------------------------------- -------------- ------------- vsys1 GP xx\sfordham 2591689 2591689
Total: 1 users



From what I have read, GP in the above command *should* be AD


admin@PA-VM> show user user-ids

User Name Vsys Groups
------------------------------------------------------------------\sfordham vsys1 cn=replaced_xxx,ou=security groups with mailbox,ou=security groups - shared,dc=xx,dc=xxx
Total: 22


So it looks like it is reading all of the necessary details - I can log in using my AD account, for example - it's just the mapping that's incorrect.


Can anyone advise? 


Apologies if I have missed something blindingly obvious. I only started working with PA last week, so am learning as I go!


I this what you mean?




there are no settings under "Factors"

ok i'm not so good with domain names, we do not have a something.local in our domain name. just a single entry.

hopefully someone else will jump in with more domain experience but could you just post device/user id/group mapping settings/(name)/server profile.


also.. under the gateway client settings, just enter your name manually without domain info. and test.



The only difference I can see is that the domain is uppercase here - but I can drill into it and select the group, so I think this is probably not causing an issue.


I added myself as a new entry as you suggested:




However, I still get an IP address from the 10.7.2. range.

you have added yourself with domain info.  dont select yourself from the list, just type it in and ignore name in list. just click whitespace and it will stick.

Tried that, it just shows sfordham, but I still jump down to the Corp entry.

OK I is miffed, all the above works for me, i may be ciutching at straws but it could be worth changing your corp pool to a different subnet, I know user IP's are cached per user but not sure if this applies to different agent configs.

Me too Mick!


So, I created a new AD group - first checking that spaces in OUs are OK ( and added my user to that - also the other group was a distribution group, new group is a security group (just in case).


Edited the config to use the new group.


Changed the pool for Corp to


Reconnected to the VPN - now getting a address.


ever feel like you are going round in circles? 🙂

i dont think this is an issue with OU's as your name was retrieved when you started to type it in.

lets not give up hope as there are some clever peeps out there that have bailed me out on many occasions, and it's still quite a fresh call.


here are a number of things i would try, just for diags.


1, in your ldap profile and in your group id settings. just change the domain field to "test", commit, and then remove your name from the gateway config and add it again.  it should auto populate under the domain "test" regardless of the real domain name.

try to connect again...


2, with the above still in place, clone your portal agent config, move it to the top and add your name here also.

i like to do this in the portal as the monitor/system tab shows you what portal config is being used, it does not seem to show this in the logs for gateway configs.


by the time you have done this, someone will jump in and make us both look stupid....

also, are you on V8.x

hmm... forget option 1. tried again and didn't work second time....


perhaps just change the domain name to  the bit that you hace squiggled out. omitting .local.



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