High temperature DP0 CORE PALO ALTO PA5220

[Alpalo]

Hello team

Since 2 weeks ago we have detected that the temperature for Sensor DP0 Core is high than other members the Paloalto FW

It is normal?

show system environmentals

----Thermal----
Slot Description Alarm Degrees C Min C Max C
S0 Temperature: Broadwell MP Core False 38.40 -5.00 85.00
S1 NP False 36.50 -5.00 70.00
S1 CP False 33.50 -5.00 85.00
S1 DP0/CE False 40.50 -5.00 75.00
S1 DP0 Core False 65.00 -5.00 85.00
S1 Top Front False 28.50 -5.00 70.00
S1 Switch False 26.50 -5.00 70.00
S1 CP Core False 46.00 -5.00 85.00
S1 Switch Core False 43.00 -5.00 85.00
S1 NP Core False 30.00 -5.00 70.00
S1 Bottom Front False 20.50 -5.00 70.00
S1 DP1/DP2 False 25.00 -5.00 70.00
S1 Bottom Rear False 27.50 -5.00 85.00

----Fan Tray----
Slot Description Alarm Inserted
S1 Fan Tray #1 (left) False True
S1 Fan Tray #2 (right) False True

Regards

[Alpalo]

hi team

Anybody can help me?

REgards

[valerio.aguirre]

Anybody can help me as well?

I'm having the same situation.

[NeilKauffmanPM]

I'm having the same issue. It seems like it started soon after an upgrade to 9.1.14, but I can't be sure. 

[CesarIPN]

Hello

I had the same problem and it was solved by blowing the equipment with an air blower, due to the accumulation of dust the circuits were generating higher temperatures.
By doing this procedure, the temperature dropped 10 degrees from what was marked in the alert.

I hope this helps you.

Regards

[atonalwilson]

The critical internal temperature for a Palo Alto Networks firewall is different across platforms The information can be found using the "show system environmental" command.

[acatalsakal]

Hello,

Also we have the same problem, we are planning to do maintenance as you did and advised.

Just for clarification, do you advise to do this action with air blower, is it better do it from both back and front ?

Thanks for your help by now,

[CesarIPN]

Hello

It is correct with a air blower you have a good result.  It woud be on both sides, starting from the front.

Regards