how to force reauthenticate captive portal when cookie is enabled


ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

L3 Networker

how to force reauthenticate captive portal when cookie is enabled



is it possible to do that


with commands clear user or debug user-id reset captive-portal it is not logging out.



L3 Networker



Did you get a solution to this? This has been troubling me too!


@BPry Any idea?

Cyber Elite


So to be clear, you're running 'clear user-cache ip *.*.*.*' or something of that nature right. That only clears out the DP cache, not the MP.

Try the following when you clear a user, using as an example IP.

' clear user-cache ip'

' clear user-chace-mp ip' 

Does that get you around the cookie? 

L6 Presenter



using the command


debug l3svc reset user-cache ...


and clearing user cache and mp user cache works


You have to use both




Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!