https://etm.ru website haven't open

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L1 Bithead

https://etm.ru website haven't open

Hi All,

 

 We have tried to access one Russia URL (https://etm.ru) from our INT-trust and VPN zone while the result is ERR_HTTP2_PROTOCOL_ERROR and have tried with different browser but result is same . We could access through VPN external US gateway ( In our global product we have multiple external gateways) but it wasn't work from rest of the gateway and internal - Trust networks. in VPN all gateway and internal-trust sources hitting on same policy ( Internal to external ) and as per our firewall rule we can access the all external site's from this rule. while monitoring the traffic i could see access log but actually that was not happen from browser so please help me to access the same 

 

 

 

 
 
 

 

 

Community Team Member

Hi @LEDV-TCSNetwork ,

 

This seems to be an issue with the server.  I'm getting the exact same error from any connection towards this website.  No Palo Alto Networks device involved.

 

Cheers,

-Kiwi.

 
L1 Bithead

Hi Kiwi,

 

Thanks for your update, but we can access through office LAN (through PA firewall) and as i mentioned one global protect external gateway as well but the issue was only other global protect external  gateway ( both gateway are in same portal)

 

 

Thanks,

Suriya

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