Like panos said you might want to talk to ISP. From the logs it seems like the pppoe connection is not being setup and everything is being dropped. Once the password and user name is confirmed than we will be able to move forward. Also in the mean time if you think you can not verify password with ISP then seutp a connection on laptop and see if the existing password and connection works. If it works then there might be something wrong with the firewall and you might need to open a support case. But make sure you validate the user name and password by setting up it on a laptop.
Hope this helps narrow down the issue.
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