12-29-2022 06:00 AM
ION2000 controller connection failed "Analytics" not connected
Ion# debug controller reachability controller
TPM and tcsd process is running fine
Mic cert check passed
Cic cert check passed
Mic cert verify passed
Cic cert verify passed
CIC cert connection test failed
curl exitCode: 7
How to resolve this
12-30-2022 01:05 AM
from the output you provided, it looks like connectivity issue.
Could you make sure that controller interface is correctly configured including gateway and DNS server? You can get the configuration output from this command: dump interface config controller
If there is no issue with the interface configuration, could you check whether you get more details about connection status from this command: dump controller status
12-30-2022 05:25 AM
Thank you for the reply ...
Ion#dump controller status
Controller Connection : Connected
Number of Active Connections : 5
dump interface config controller -- Is also fine I see DNS and gateway configured properly.
12-30-2022 02:14 PM
Thank you for reply @Sanjeevee
from the provided output, the ION appliance is already connected. You should be able to see this ION appliance in Prisma SD-WAN portal under: Map > Unclaimed Devices. From there you can claim device and finish configuration from portal.
12-30-2022 06:25 PM
The device is already claimed and no more showing in unclaimed device
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