Issue with User-ID mapping

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

Issue with User-ID mapping

L4 Transporter

Currently in User-ID, one ip address is associated with three usernames.

Two of which are the hostnames of the computer and not the user so when the staff tries to access something, they are getting blocked. Do you have any suggestion to fix this? Clearly AD is pulling this information. Do I need to adjust something on Active Directory to fix this?

 

 

1 accepted solution

Accepted Solutions

Community Team Member

Hi @FarzanaMustafa ,

 

You can add users to the ignore_users_list ... this is commonly used to ignore service accounts:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClklCAC

 

Hope this helps,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.

View solution in original post

1 REPLY 1

Community Team Member

Hi @FarzanaMustafa ,

 

You can add users to the ignore_users_list ... this is commonly used to ignore service accounts:

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClklCAC

 

Hope this helps,

-Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

Read more about how and why to accept solutions.
  • 1 accepted solution
  • 2910 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!