Missing some health status of PA-220 managed devices in Panorama

[Tutchapon]

Hi all,

After I uprageded all PA firewall and Panorama to version 9.1.5. My PA-3220 is working properly but not for PA-220.

The operation is working fine but health information on Panorama for PA-220 is missing as capture below

Infomation like CPS,session, CPU utilization and etc.. are missing but connectivity between PA-220 and Panorama is seem good.

[MP18 · Accepted solution]

@Tutchapon 

Is PA 220 actively passing traffic?

Do you see traffic logs of PA 220 in Panorama?

Try to restart the management server on the PA 220.

Regards

[Tutchapon]

Hi@MP18 

I can see traffic log coming from PA220 in Panorma.

I have tried to restart the management server on the PA220 but still no luck

[MP18]

@Tutchapon 

Other thing you can try is to restart the Management server of Panorama if that helps.

If still not working then I will recommend opening up TAC case.

Regards

[Tutchapon]

Restart the mgmt server on PA-220 is working. Just take some time before it is working.

Thank you for your help @MP18 

[michael.lun]

It is so annoying. It happened in all release in 9.1.x for PA-220. Over 90% of my devices got this problem during PANOS upgrade. I reported to PA support over a year ago and the problem is still existed until now (9.1.11).