PA-500 front panel status LED is not on

[Isaac_Liew]

Hi all,

I'm now having issue with PA 500 where the front panel of the unit "Status" LED is not ON. I'd change a 2GB RAM for my client and when I try to boot up. The status light is not on and I can't make any configuration as there will be error "A communication error happened during configuration commit to dataplane, please try again." in GUI mode when I try to commit. Is there anyone here have any advice on this? Thanks

Regards

Isaac Andrew Liew

[kattaullah]

Hello Isaac

Could you please restart the Dataplane communication process from the CLI and test?

Below is the command

PA-500> debug software restart pan-comm

Regards

Khan

[Isaac_Liew]

Hi Khan,

I restarted the Dataplane but it shows "No running masterd detected."

Thanks for replying

Regards

Isaac

[panos]

Hi,

have you changed the ram yet ?

[Isaac_Liew]

Hi,

Yes. I have changed the RAM. I replaced it with 2gb.

[panos]

But I think you changed wrong side RAM, you probably changed Dataplane Ram, you should change Management plane Ram

Could you please check that again ?

[kattaullah]

Hello Isaac

I would go with Panos's suggestion.

if this does not work, I would suggest that you contact support. They will be able to look into techsupport file and suggest next steps

I suspect that the device is not able to  initialize the Dataplane start up script.

Regards

Khan

[HULK]

Hello Isaac,

Is there any core file available on this firewall. You may try to apply CLI command: > show system files

Thanks

[Isaac_Liew]

admin@PA500> show system files

/var/cores/:

total 4.0K

drwxrwxrwx 2 root root 4.0K Nov 24 12:21 crashinfo

/var/cores/crashinfo:

total 0

Above is the result when i typed show system files

thanks

Regards

Isaac

[Isaac_Liew]

Hi all,

Panos, when you say change the RAM from dataplane to management plane. Do you mean by changing the slot of the RAM?

Regards

Isaac

[panos]

YES that was what I mean

[panos]

PA-500_MP_Memory_Upgrade.pdf

[panos]

This link is better has comments

PA-500 Management Memory Upgrade Procedure

[Isaac_Liew]

Hi Panos,

Thanks for the advice. But I'd change the RAM to the correct slot and yet the problem persisted.

Regards

Isaac

[panos]

you should open a ticket for that then.