PA-5020 product HW and SW EOL dose it effecting configuration of new policy after 30/1/2024 can't commit

[DGS-Support]

hello, i've some question about PA-5020 product which is HW and SW (8.0.1) already EOL, is it the cause that i can't configure policy after EOL ? but the running policy still applicable. here is come information about what happen to me

everything i tried to commit doesn't appear in the commit window, Need help

thx in advance.

[reaper]

That window you attached is not an "error" message

this is the partial commit window where you would normally see which individual config components have been changed and what you are going to commit, but now so many changes have been made that you can no longer perform a partial commit

You need to perform a full commit (not selecting the administrator who made changes)

This is not related to the EOL or EOS 

are you also seeing errors on the actual commit or is your query only regarding this window?

[DGS-Support]

Dear Reaper,

          It's look like some of my administrators had partial commit something that cause the entire admin role can't partial commit, Only full commit but i wonder why even tho user : admin still can't commit configuration too. Alway get the same Only Full commit 

         So. Question is 
          1. How to make a Full commit?

          2. What is the possibility that make this happen?

thx in advance. 

[kiwi]

Hi @DGS-Support ,

You might be running into a PAN-OS 8.0 bug.

If possible, try installing PAN-OS version 8.1.26 which is the latest supported PAN-OS version for the PA-5000 series.

Kind regards,

-Kim.

[reaper]

when in doubt, go into CLI

> configure

# commit force

this 'conflict' usually happens when 2 admins make changes in the same objects without committing in between