Palo Alto main and sub urls are different category

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Palo Alto main and sub urls are different category

L4 Transporter

I have requested palo alto uel re categorzation team for re categorizing the main url of a site for ex: 

abc dot com.

It has re categorized correctlly by Palo as requested. However I am getting  blocks when I access abc dot com /subdomain

When i try re categorize request for this subdomain, I am getting a reply from PA about the main domain is categorized correctly.

Is there any way to re-categorize the sub url from Palo Alto

Firewalldog dot com

Cyber Elite
Cyber Elite


For something like that I would reach out to support; some of this process is likely automated and you could be getting caught up in a verification check that doesn't account for 100% of scenarios. 


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