Panorama M-100 - Led Red Alert

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Matias_Cova
L2 Linker

Panorama M-100 - Led Red Alert

Hi, I have a Panorama M100, the device lost connection, neither couldn't be access by console, so we don't make any changes. Then we reboot and connect keyboard direct to appliance and we choose option F1, whit that, the device Started working and recover the access, but now the device show up a led red alert. that it means -- System Health Indicates overall system health. Green indicates healthy, red indicates a system error. --

Anyone tell me what can i do? could be a case for RMA?

 

ERROR INICIAL AL CARGAR PANORAMA M-100.png

 

Led Red AlertLed Red Alert

Best Regards


Accepted Solutions
Matias_Cova
L2 Linker

Finally the device went to RMA

View solution in original post


All Replies
TranceforLife
L6 Presenter

Hi,

 

Very possible. Check the hardware state:

 

> show system state | match alarm

> show system state | match power

> show log system 

 

 Don't forget to get a tech file generated from the device.

 

Thx,

Myky

 

Matias_Cova
L2 Linker

Yes, i have the tech support file, but in the PANTS, i don't see much information, I will generate the output for the commands and then will share with you

 

 

Thanks!

Matias_Cova
L2 Linker

Hi, here is the output, I didn't see anything relevant, but maybe you find something

 

 

https://drive.google.com/open?id=0BxZ4yg4ld0WpMkFlNzZfVmlQQnM

 

Thanks a lot

 

Matt.

TranceforLife
L6 Presenter

Hi,

 

Thanks. Could not find any "true" alerts or errors. Can you open a TAC case or maybe someone else can help who dealt before with Panorama appliances. 

 

Cheers,

Myky

Matias_Cova
L2 Linker

Finally the device went to RMA

View solution in original post

TranceforLife
L6 Presenter

Thanks for the update. Where Palo found the fault? From the tech file? What was the fault?

Matias_Cova
L2 Linker

I opened a case, and attached the tech support file and the commands that you told me to execute (show system state and show log system), so with that, they tell me that the device going to RMA. They didn't give me more information

TranceforLife
L6 Presenter

Hi. Thanks for the info

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