region 'Americas' is invalid. device telemetry region 'Americas' does not match lcaas region 'europe'

[RobertShawver]

Does anyone know how to change the lcaas region?

[akuzhuppilly]

Hello,

Try the below steps:
1. Download and install the latest "Apps and Threats" version on Panorama and the Firewalls.
2. Make sure to Install a Device Certificate
3. Go to Device>Setup>Telemetry and choose the correct region.

[Nicole_Perez]

This is the error received:

Server error : device-telemetry -> region 'americas' is invalid.
device-telemetry -> region is invalid

Tried this article and it didnt work, but helped to find the config on the fw itself. 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oMOoCAM&lang=en_US%E2%80%A...

If you try to run the last command:
set deviceconfig system device-telemetry region <region>

No Regions appear... it doesnt exist for whatever reason....

Tried to upgrade from 10.2.4 to 10.2.5 and same issue.

Exported Running-Config and took this from another firewall that was working appropriately.  Added this into the running config and imported and loaded the new file  and committed this.  See below I left the first and last line as reference to where to put this:

</panorama>
<device-telemetry>
<device-health-performance>yes</device-health-performance>
<product-usage>yes</product-usage>
<threat-prevention>yes</threat-prevention>
<region>none</region>
</device-telemetry>
<ntp-servers>

The commit failed...  but then I was able to 

ssh  into the firewall and then ran:
delete deviceconfig system device-telemetry region
commit
and was able to push configuration successfully.  











Ended up 

[Allwin]

the region Americas and the ICAAS region 'de' does not match. the error points about the region and icaas has to match.

'de' points to Germany. Once we made the changes to match these, the errors were fixed and commits were successful.