region 'Americas' is invalid. device telemetry region 'Americas' does not match lcaas region 'europe'

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region 'Americas' is invalid. device telemetry region 'Americas' does not match lcaas region 'europe'

L4 Transporter

Does anyone know how to change the lcaas region?

2 REPLIES 2

L4 Transporter
Hello,

Try the below steps:
1. Download and install the latest "Apps and Threats" version on Panorama and the Firewalls.

2. Make sure to Install a Device Certificate
3. Go to Device>Setup>Telemetry and choose the correct region.
Anoopkumar
Network Security Engineer

L0 Member

This is the error received:

Server error : device-telemetry -> region 'americas' is invalid.
device-telemetry -> region is invalid

Tried this article and it didnt work, but helped to find the config on the fw itself. 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oMOoCAM&lang=en_US%E2%80%A...

If you try to run the last command:
set deviceconfig system device-telemetry region <region>

No Regions appear... it doesnt exist for whatever reason....

Tried to upgrade from 10.2.4 to 10.2.5 and same issue.

Exported Running-Config and took this from another firewall that was working appropriately.  Added this into the running config and imported and loaded the new file  and committed this.  See below I left the first and last line as reference to where to put this:

</panorama>
<device-telemetry>
<device-health-performance>yes</device-health-performance>
<product-usage>yes</product-usage>
<threat-prevention>yes</threat-prevention>
<region>none</region>
</device-telemetry>
<ntp-servers>

The commit failed...  but then I was able to 

ssh  into the firewall and then ran:
delete deviceconfig system device-telemetry region
commit
and was able to push configuration successfully.  











Ended up 

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