Releasing and reassigning VM-50 pa-vm license key

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Releasing and reassigning VM-50 pa-vm license key

L1 Bithead

purchase a VM-50 lab bundle last year.  pa-vm license was "perpetual"
, while the other components were 1YR subscriptions.  Subscription expired on 7 October 2021.

the previously licensed was "destroyed"  ☹️ before it could be properly deactivated.  I am looking for advice on how i can get PA Support to make the change that would permit me to activate a newly deployed VM-50 with the previously purchased "pa-vm" license key.  

 

since my subscription has expired i seem to be unable to create a support case...

 

help please?

 

Maurice

1 ACCEPTED SOLUTION

Accepted Solutions

L1 Bithead

Thank you BPry, I will call the support number and see, otherwise and email to ???@paloaltonetworks.com.

View solution in original post

3 REPLIES 3

Cyber Elite
Cyber Elite

@MAAXIT,

Do you have an Account Manager or Sales Engineer on your account that you could contact? Unfortunately since you no longer have support you don't have a direct way to get this released on the backend; you could try calling into support and seeing if they'll do it under an account admin action even with expired support. 

L1 Bithead

Thank you BPry, I will call the support number and see, otherwise and email to ???@paloaltonetworks.com.

L1 Bithead

support agent resolved over the phone.  very patient and helpful.

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