Server monitoring Not Connected / User-ID Agentless

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Server monitoring Not Connected / User-ID Agentless

L1 Bithead



I have two Domain Controllers, one is shown as Connected and the other is Not Connected.


2019-05-15 11_09_46-Películas y TV.png


-The is a replica of

-The server is reachable by the management interface.


-When creating the LDAP Server Profile & adding in the Server List the address, the Base DN does auto populate when clicking the drop-down arrow. I use the same user and password for the new LDAP Profile.

-When adding group mapping and selecting the LDAP Server Profile created before, I do see the groups in that Domain Controller.




Cyber Elite
Cyber Elite

did you make sure the account you entered has WMI access on the second server and thee's no firewall etc running on the server?

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

L0 Member

Did you find a solution to this issue?  I'm having the same problem with my PA5050's.


If one connects and the other does not then it's not the user itself.


Ensure CIMv2 is setup correctly as that's one usually missed.



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