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01-09-2023 07:58 AM
I am trying to get a basic url filtering profile setup.
I have cloned the existing default listing
I have applied the clone to my outbound policy
Nothing is being blocked, I can get everywhere!
My troubleshooting has then led me to the 'show url-cloud status' CLI command but this returns nothing, it simply appears to timeout after 20-30 seconds with no output.
My guess is something has fallen over but not sure what my options are other than restarting the device. Anything I can do without losing connectivity?
01-12-2023 01:52 AM
This was resolved by TAC in the end.
Some information if anyone else comes by this way in the future.
url-filtering not working on new profile, show url-cloud status giving blank output.
TAC had me run:
request content upgrade check
The output was showing the correct release date was installed. It didn't however match the date when running
show system info
Restarted management-server didn't fix it, final solution:
debug software restart process device-server
This restarts communication between data and management plane, some bits of note during this process the following will not work:
-Config push to dataplane
-URL filtering request response
-Dataplane port status changes
-Other misc. communication with dataplane
After the restart url-filtering works again and 'show url-cloud status' is responding as it should.
01-10-2023 02:51 AM
Hi @WilliamD ,
What's the OS version you're running ? I've seen older PAN-OS versions running into bug PAN-166978 with this behavior.
Have you checked if the logs return something ? You can check URL cloud connection attempts in the system.log
You could also try restarting the mgmt-server.
Hope this helps,
-Kiwi.
01-12-2023 01:52 AM
This was resolved by TAC in the end.
Some information if anyone else comes by this way in the future.
url-filtering not working on new profile, show url-cloud status giving blank output.
TAC had me run:
request content upgrade check
The output was showing the correct release date was installed. It didn't however match the date when running
show system info
Restarted management-server didn't fix it, final solution:
debug software restart process device-server
This restarts communication between data and management plane, some bits of note during this process the following will not work:
-Config push to dataplane
-URL filtering request response
-Dataplane port status changes
-Other misc. communication with dataplane
After the restart url-filtering works again and 'show url-cloud status' is responding as it should.
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