show url-cloud status - nothing returned

[WilliamD]

I am trying to get a basic url filtering profile setup.

I have cloned the existing default listing

I have applied the clone to my outbound policy

Nothing is being blocked, I can get everywhere!

My troubleshooting has then led me to the 'show url-cloud status' CLI command but this returns nothing, it simply appears to timeout after 20-30 seconds with no output.

My guess is something has fallen over but not sure what my options are other than restarting the device.  Anything I can do without losing connectivity?

[kiwi]

Hi @WilliamD ,

What's the OS version you're running ? I've seen older PAN-OS versions running into bug PAN-166978 with this behavior.

Have you checked if the logs return something ? You can check URL cloud connection attempts in the system.log

You could also try restarting the mgmt-server.

Hope this helps,

-Kiwi.

[WilliamD · Accepted solution]

This was resolved by TAC in the end.

Some information if anyone else comes by this way in the future.

url-filtering not working on new profile, show url-cloud status giving blank output.

TAC had me run:

request content upgrade check

The output was showing the correct release date was installed.  It didn't however match the date when running

show system info

Restarted management-server didn't fix it, final solution:

debug software restart process device-server

This restarts communication between data and management plane, some bits of note during this process the following will not work:

-Config push to dataplane

-URL filtering request response

-Dataplane port status changes

-Other misc. communication with dataplane

After the restart url-filtering works again and 'show url-cloud status' is responding as it should.