slow GUI

[LCMember2683]

Hi,

why my GUI is soo slow ? I have to wait 10-15 sec for new clicked tab to open. (Main Menu on top)

Does anyone of you have the same problem?

My PA is PA-2020, software version 4.0.3

[nrice]

Some users have reported slow response on the WebUI and our engineers have addressed that issue in the next major release.  You may want to experiment with different browsers to see if you can get an improved response.

[JOEHIDALGO]

I had better success upgrading from 4.0.3 to 4.0.5 with both IE and Firefox. GUI is definitely more stable as far as refreshing and navigating.

I've also experienced a memory leak in 4.0.3 recently which caused my 2020 to reboot, thankfully the passive device in the HA set took over with no downtime - so you may want to upgrade regardless.

[wittejj]

I would recommend Google Chrome as the browser to use for Palo Alto management.  I'm running 4.0.3/4.0.5 and I use Chrome for all of the management.  While I wouldn't call it speedy, I do think it performs better than IE and Firefox.

Just my two cents.

[UKRB]

I completely agree with Chrome being faster. I was using IE but it was painful and then switched to Chrome having also tried Firefox and now I do all my PAN management with Chrome.

GUI speed really does need to be improved though. I had a very painful demo with my Boss who only uses IE and he had just signed off buying these new boxes so to see a slow interface didn't go down too well.

[hvcomputech]

Is chrome faster? Absolutely! However I've had to go back to using firefox because when I used chrome, many changes I made resulted in losing all settings. I noticed that when adding a site to be blocked, for example, and clicking OK, PaloAlto took some seconds to respond, so, thinking it didn't "take", clicking OK a second time resulted in losing all the settings. I noticed (in all browsers but especially with chrome) that any popup settings window loads over a default blank template. The time between the rendering of the settings and the default template underneath, in chrome, was very obvious.

I click OK and the window with changes dissapears but the default template is still present for one or two seconds after that. I have had to revert back a few times because of lost settings. It's sad because when using Firefox or IE the GUI responds like molasses.

Thanks,

Larry

[rfle.rz]

Hello,

I'm running 2 PAN-500 one with 4.0.5 and one with 4.0.8 and there seems to be absolutely no improvements in GUI-performance

Opening the dash-board takes 20 sec to complete, switching to one of the other tabs drives me crazy.

Not really usable anymore ...

Is there any hope ?

Franz

[mikand]

What about 4.1.4?

[Jamiefitzgerald]

We are constantly working to improve the UI speed.  4.0.9 fixed some memory leaks and improved commit times for many customers with large rule-bases.  The 4.1 release has been received by the customer community as being faster in terms of UI responsiveness.  We made some improvements to the way the pages load, caching, and leaned the code-base.  We will continue to work on making the UI as snappy as possible. 

[UKRB]

To be fair to Palo, the GUI has improved quite a bit in newer releases. Now flicking between the different types of polices can be done quite quickly. Policy installations are a lot better though every so often I get a situation where it will get to 99% and after I while I go to check on it and it's actually ended my session and wants me to log in again.

I regularly get problems with the auto adjustment of columns, but I can't say I do that much - perhaps because it normally hangs.

UKRB

[uduwawalan]

Hmmm, I am not going to be fair to Palo. I am in release 11.1.1 and gui is abysmally slow. Be it Chrome, Edge you throw anything at it, it just takes forever. Anyone having the same issue in April 2024?

[dlcrewse]

Same, takes so long to open that it is almost unusable. 

[Venkat_SP]

I agree, facing the same issue in 11.1.2 as well. If you click on any log, it takes time 8-10secs to pop-up and the same for Policy rule as well - if you click on any rule - it takes time 6-9secs to pop-up.

[JayGolf]

Hi @Venkat_SP ,

What type of firewall do you have?