Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
08-22-2022 04:28 PM
Hi
I notice a lot of my other venders allow for uploads direct from their device. Can palo alto do that. if I go to the support page for the device there should be an option to upload direct from the device with a case number or something like that. save me having to download - usually over slower comms and then re upload
Simple thing, make my life simplier
08-25-2022 10:51 AM
Hi Alex,
Do you mean for the Tech Support File?
You can use scp to upload it to TAC Upload. It doesn't go directly to the support case, but it goes into the support case files on the backend system.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRlCAK
scp export tech-support to xxxxxxxx@tacupload.paloaltonetworks.com:./
xxxxxxxx will be the case number, including leading zeros. Example: 00654321@tacupload.paloaltonetworks.com:./
When prompted, the password will be the email address under which the case was opened.
Note: this uploads the last generated TSF, and doesn't generate a new one itself. You can generate a new one from the GUI as usual or via the CLI "request tech-support dump" and then monitor the job with "show jobs all".
Regards,
- DM
08-23-2022 11:54 AM
This would have to go in as a Feature Request (if one doesn't already exist), but I agree that this feature is handy on other devices.
08-24-2022 02:13 AM
Hi @Alex_Samad ,
As @BPry mentioned this is a FR. There is already an existing request for this. Please reach out to your local sales person and have your vote added to the feature request: FR ID: 1931 - The ability to upload a tech support file to a case directly from the WebUI.
Best,
-Kiwi.
08-25-2022 10:51 AM
Hi Alex,
Do you mean for the Tech Support File?
You can use scp to upload it to TAC Upload. It doesn't go directly to the support case, but it goes into the support case files on the backend system.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRlCAK
scp export tech-support to xxxxxxxx@tacupload.paloaltonetworks.com:./
xxxxxxxx will be the case number, including leading zeros. Example: 00654321@tacupload.paloaltonetworks.com:./
When prompted, the password will be the email address under which the case was opened.
Note: this uploads the last generated TSF, and doesn't generate a new one itself. You can generate a new one from the GUI as usual or via the CLI "request tech-support dump" and then monitor the job with "show jobs all".
Regards,
- DM
08-25-2022 02:55 PM
Can you do that from the command line of the PA ?
08-25-2022 03:25 PM
Yes this is from the Firewall CLI.
- DM
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
