10-01-2025 11:20 AM - edited 10-01-2025 11:32 AM
I have two PA-400 series devices that failed to renew their device certificates and now I get "TPM public key match failed" when trying to renew their certs. Any way to fix this on my own? I see some posts saying PA support had to fix it, but as of now my 3rd party support provider is being unresponsive 😒
10-03-2025 06:43 AM
Hi @S.Hodgson131490 ,
You could try with a commit force. I've seen reports where it resolved this issue.
Worst case you'll have to connect with support in order for them to root into the device to erase/remove the existing invalid device certificate and then re-generate the device certificate with a new OTP.
Hope this works !
-Kim.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
