Unable to Sync the PAN-DB URL cloud from firewall to M-600(PAN_DB private URL cloud)

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Unable to Sync the PAN-DB URL cloud from firewall to M-600(PAN_DB private URL cloud)

L1 Bithead

Hi,

 

We have added the PAN-DB private cloud server IP address in the firewall. but we were unable to get the license from M-600.

we are getting TCP RST from Client error. could please advise me what is causing the issue

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

L1 Bithead

The intermediate Certificate authority is causing the issue.

With help of the TAC team support and referred the below articles, it helped to resolve the issue.

https://live.paloaltonetworks.com/t5/customer-advisories/intermediate-certificate-authority-expiry-i...

 

Thank You all for the help.

 

View solution in original post

3 REPLIES 3

Community Team Member

Hi @AhamadullahM ,

 

Please make sure you have completed the following tasks:

Set Up the PAN-DB Private Cloud

 

Cheers,

Kiwi.

 
LIVEcommunity team member, CISSP
Cheers,
Kiwi
Don't forget to hit that Like button if a post is helpful to you!

Thanks for the reply...

 

Yes, we did the above steps. still persist the issue.

L1 Bithead

The intermediate Certificate authority is causing the issue.

With help of the TAC team support and referred the below articles, it helped to resolve the issue.

https://live.paloaltonetworks.com/t5/customer-advisories/intermediate-certificate-authority-expiry-i...

 

Thank You all for the help.

 

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