Unable to Sync the PAN-DB URL cloud from firewall to M-600(PAN_DB private URL cloud)

[AhamadullahM]

Hi,

We have added the PAN-DB private cloud server IP address in the firewall. but we were unable to get the license from M-600.

we are getting TCP RST from Client error. could please advise me what is causing the issue

Thanks in advance.

[kiwi]

Hi @AhamadullahM ,

Please make sure you have completed the following tasks:

Set Up the PAN-DB Private Cloud

Cheers,

Kiwi.

[AhamadullahM]

Thanks for the reply...

Yes, we did the above steps. still persist the issue.

[AhamadullahM · Accepted solution]

The intermediate Certificate authority is causing the issue.

With help of the TAC team support and referred the below articles, it helped to resolve the issue.

https://live.paloaltonetworks.com/t5/customer-advisories/intermediate-certificate-authority-expiry-i...

Thank You all for the help.