User-ID Agent Connected Status Shows Red

[nisnetworkmanager]

This is a PSA for anyone having issues connecting/ setting up the User-ID Agent program on a Windows server.

After installing the correct User-ID Agent from Paloalto's support site, you need to make sure you've set correct security/ access settings for the user you will bind to the agent. I found these instructions pretty easy to follow.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEuCAK

Then, make sure you pay attention to the port number you assign the agent. You will need to make an inbound rule in your firewall advanced settings on Windows Server. Go to Windows Defender Firewall with Advanced Security, Inbound Rules, then click New Rule. Select the port rule option, fill in the correct port, and you should have a green connected light now instead of a red one.

Hope this helps anyone struggling with the User-ID Agent. I spent way too much time trying to figure this out.

[kiwi]

Hi @nisnetworkmanager ,

Thanks for sharing !

Cheers !

-Kiwi.

[Jloy100]

Worked for me. Thank you.

[mostafa_abdou]

Hi 

i have a problem with users syncing between User-ID Agent that installed on AD server and paloalto , firewall and user agent are connected ,but when i use command (show user ip-user-mapping all) on firewall cli, i get below output.

 IP Vsys From User IdleTimeout(s) MaxTimeout(s)
--------------------------------------------- ------------------- ------- -------------------------------- -------------- -------------
10.10.100.102 vsys1 Unknown unknown 1 4
10.10.100.200 vsys1 UIA hemayait\paloalto 61374 61374
Total: 2 users

[kiwi]

Hi @mostafa_abdou ,

Are you possibly running into the following issue:

Unknown User for User-ID IP-User Mapping

Hope this helps,

-Kim.