User-ID Agent Connected Status Shows Red

Reply
Highlighted

User-ID Agent Connected Status Shows Red

This is a PSA for anyone having issues connecting/ setting up the User-ID Agent program on a Windows server.

After installing the correct User-ID Agent from Paloalto's support site, you need to make sure you've set correct security/ access settings for the user you will bind to the agent. I found these instructions pretty easy to follow.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClEuCAK

 

Then, make sure you pay attention to the port number you assign the agent. You will need to make an inbound rule in your firewall advanced settings on Windows Server. Go to Windows Defender Firewall with Advanced Security, Inbound Rules, then click New Rule. Select the port rule option, fill in the correct port, and you should have a green connected light now instead of a red one.

 

Hope this helps anyone struggling with the User-ID Agent. I spent way too much time trying to figure this out.

Highlighted
Community Team Member

Hi @nisnetworkmanager ,

 

Thanks for sharing !

 

Cheers !

-Kiwi.

 
Highlighted
L0 Member

Worked for me. Thank you.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!