User ID and AD

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User ID and AD

L2 Linker


I am trying to configure User ID with Active Directory. But stuck with some errors, listed below :

1) Unable to retrieve the Userid IP mapping information from Active Directory (win 2003 Sp2).

2) After installing the User ID Agent and configuring... when i click the commit button in User-ID Agent the Agent is not responding and hanging.  (In Win XP professional SP 3)

3) Everytime i press the commit i have to restart the device running User-ID Agent.

4) Even after all this ip and users are not able to fetch from AD it is showing an error "OpenEventLog failed for DC in Active Directory Server"

I am also attaching the screenshots of the error and topology

Can anyone please help me setup the User ID with Active directory or sight a reference for this?


Raju Reddy


L6 Presenter

Looking at the logs that you have provided this looks like an access rights issue.  The user-id agent should be configured with a DC administrator level username and password, so that when the user-id agent communicates with the windows server then it tries to read the security logs of the server which is possible only with a administrator level account that you have configured on the agent. So please try to change the username and password settings on the user-id agent and provide with a DC admin level account and let us know if you still have any issues.

For your reference, here are some of the documents that can help you in this process.

I hope this helps.

Sandeep T


The Account that is used on the agent should have the rights to read the security log events from the DC generated by your host when authenticating on the DC. It could be any account but with RIGHTS to read the security events logs. Also in the Services go to User ID agent and log on settings and check if you have the correct account there or not?


Syed R Hasnain


I am able to login into the AD using the same user account and view the Event Logs...

Please let me know if their is any way to test the user account...


Raju Reddy


I have tried the process provided above.

Facing the similar problem...

Please let me know if their are any setting needed in Active Directory.


Raju Reddy

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