userid and password not working

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userid and password not working

L0 Member

Hello, 

I have a PA-3020 appliance and at the startup changed my password and then did a factory reset. at the following prompt

 

. PA-HDF login

 

I put in username and password and keep getting that login is incorrect. Is there another way to physically reset the appliance so that I can login? Thanks

1 accepted solution

Accepted Solutions

Community Team Member

Hi @moman63 ,

 

Please wait until the login prompt shows PA-Model such as "PA-220 login:" The system is not ready while in PA-HDF.

LIVEcommunity team member
Stay Secure,
Jay
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2 REPLIES 2

Community Team Member

Hi @moman63 ,

 

Please wait until the login prompt shows PA-Model such as "PA-220 login:" The system is not ready while in PA-HDF.

LIVEcommunity team member
Stay Secure,
Jay
Don't forget to Like items if a post is helpful to you!

Please help out other users and “Accept as Solution” if a post helps solve your problem !

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Community Team Member

Hi @moman63 ,

 

As @JayGolf mentioned your device is likely not fully booted.

It usually takes a couple of minutes before a device is ready to use the default admin/admin login

 

Please check the following KB that explains which login prompt you should wait for:
Default username and password of Admin-Admin Does Not Work After Factory Reset 

 

There are several discussions here on LIVE discussing the same topic.  Here's just one for reference:

PAN-VM 10.0.6 default username and password  

 

Hope this helps,

-Kim.

LIVEcommunity team member, CISSP
Cheers,
Kiwi
Please help out other users and “Accept as Solution” if a post helps solve your problem !

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