VPN Client problems on Windows 7 64 bit

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VPN Client problems on Windows 7 64 bit

L1 Bithead


I'm experimenting problems with the vpn client, it doesn't works on windows 7 64 bit, both with Windows 7 SP1 and Windows 7 not SP1. Someone has experimented this issue?



L6 Presenter

Make sure you are using IE 64 bit and Java 64 bit to do the installation.

disable antivirus

perform the installation logged in as the local admin

do not perform the installation while logged in via RDP

You will need to uninstall any failed installations and also may need to delete the SSL VPN folder in the Program Files -> Palo Alto Networks folder.


Done, but still doesn't work. I've checked both IE and Java are 64 bit, and I've done all you suggested...

I have no idea about which the problem could be...

This is the checklist:

64 bit java installed

64 bit browser

VPN Client 1.2 is downloaded to the firewall

No AV is blocking the install

Verify the user has ADMIN rights to the machine (Win7 has UAC enabled by default "user access control")

Do not RDP to the client and then attempt an install

If all of this fails you can try to extract the MSI file from the firewall (Instructions are on this forum) and install as administrator.

If none of this resolves your problem you will need to open a case with support. Support will want to look at the logs for the Netconnect SW.

Steve Krall

Taken from the Java web site....

Get Java Installation Help Now

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Which Java download should I choose for my 64-bit Windows operating system?

This article applies to:

  • Platform(s): 64-bit Windows, Windows 7, Vista, Windows XP, Windows 2003, Windows 2008 Server
  • Browser(s): Internet Explorer, Firefox
  • Java version(s): 6.0

The information on this page is intended for users of a 64-bit Windows operating system.

You can check if you are running 64-bit Windows before downloading 64-bit Java for Windows using the following link.

» How to determine if your system is running on 64-bit Windows



64-bit Windows operating systems (which may be Windows 7, Vista or XP) come with a 32-bit Internet Explorer (IE) browser as the standard (default) for viewing web pages. These operating systems also include a 64-bit Internet Explorer browser, however using it is optional and it must be explicitly selected to view web pages. Note that because some web content may not work properly in a 64-bit browser, we recommend using the default 32-bit browser and downloading 32-bit Java.


Follow the steps to verify whether you are using a 32-bit or 64-bit browser.


Click on the item below that represents your set up:

Verify if you are using 32-bit or 64-bit browser
Internet Explorer
  1. Launch Internet Explorer browser.
  2. Click on the Help tab at the top.
  3. Select About Internet Explorer which will bring up an information window.

If version of IE displays 64-bit Edition, then it is 64-bit IE, otherwise it is a 32-bit browser.


To determine whether you are running on a 64-bit version of Firefox, use either of these methods.

  • Check the About Firefox panel
  • Type in the browser address about:support

If you running 64-bit Firefox, it may be indicated as 64-bit (e.g., Win64); otherwise it is a 32-bit version of Firefox.

Please note that 64-bit Java is presented as a download option automatically for 64-bit Internet Explorer and 64-bit Firefox Windows users.

Java for 32-bit browsers

Users should download 32-bit Java software, if they are using 32-bit browser on their 64-bit Windows. For downloading and installing 32-bit Java on your system

  1. Go to Java.com.
  2. Click on the Free Java Download button, and start the installation process
Java for 64-bit browsers

Users should download 64-bit Java software, if they are running 64-bit browsers. For downloading 64-bit Java click 64-bit manual download

Follow these instructions for installing 64-bit Java on your system.

  1. Choose the 64-bit Windows offline download. The File Download dialog box appears.
  2. Choose the folder location. (Save the file to a known location on your computer, for example, to your desktop) and Click Save.
  3. Close all applications including the browser.
  4. Double-click on the saved file icon to start the installation process
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