Where can I find my Customer ID or Sales Order Number to register an account?

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Where can I find my Customer ID or Sales Order Number to register an account?

L0 Member

I am trying to setup an account to create a case.  I have my serial number, but not the customer ID or sales order.  Since one of these are required in the registration process, I am not able to open a case.  I do have access to my paloalto unit online in case I can find anything there or register with information associated with what I can pull from that unit.  If someone could send a reply to this message of how to reach the customer support section, I need to get some things sorted ASAP please.


Community Team Member

Hi @BJackson ,


Please check with the Super User of your account.

Worst case, I would recommend reaching out to your local sales team/accounting team for the required information.


Kind regards,


LIVEcommunity team member, CISSP
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L1 Bithead

Hi Jackson,

Did you get the solution? 

Yes, thank you.

@Jackson  I have been experiencing the same issue not sure how to fix? 

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