Windows based user-ID agent not collecting mapping logs

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Windows based user-ID agent not collecting mapping logs

Hi Team,


We have installed the windows based user id agent on domain controller and created service account with necessary privileges following below guidelines.


We are able to start the agent and it is running it is showing discovered active directories are connected but it is not collecting any information. We are not seeing any logs in the monitor tab of user id agent. 


We have installed agent version 9.1.0. Double verified service account.  I can see below error in UAdebug logs. But not sure what this is exactly and how to fix it. 


i tried reinstall multiple times but no luck.


08/13/20 14:46:25:862[Error 698]: Failed to open my store. Error 5





Cyber Elite
Cyber Elite

did you install the agent 'as administrotor' ?

have you tried the 'open cmd as admin, install from cmd' approach?


when you open the windows event log, are you able to see user logon events (logon success, ticket granted, ...)

Tom Piens
PANgurus - SASE and Strata specialist; (co)managed services, VAR and consultancy
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