We have installed Global Protect 6.0 onto a Surface Pro X running ARM64 processor but when starting Global Protect it instantly says 'Count not connect to Global Protect service. make sure Global Protect service is running.
Have gone through the services and can see that GP is running.
Have tried uninstalling, reinstalling but nothing has managed to get it working
Hoping for any advise on how to resolve this issue
I didn't have to do anything special on the Surface Pro X that I use for testing; just installed the agent and everything ran perfectly fine without any changes on my end. Does the PanGPS logs give you any additional insight? I doubt PanGPA would give you anything outside of it being unable to connect to the service, but might be worth checking there as well.
If the logs aren't showing you anything and this device has been used since its release, I might try resetting it and trying from a fresh image.
Has anyone actually raised a support case about the installer failing on Win11 ARM when using Parallels? I don't personally have anyone using this sort of install; if you have a macOS device and need Windows we simply give you a VDI machine to utilize for those applications rather than licensing Parallels.
Support will likely tell you that they can't guarantee installations like that will actually function since you're using a virtualization layer that doesn't 100% implement the standard Windows network stack. If nobody reports the issue however it's also possible the appropriate PAN team doesn't even know its an issue, I doubt that's a scenario that they're actually validating.
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