12-05-2025 11:24 AM
Hello, I am having an issue where users go to lunch and the screen times out or the laptop goes to sleep, and they come back to a blank Global Protect (as seen below). The only way to fix this is to restart the laptop or go into task manager and end the global protect task and re-open the application. The issue is very intermittent and does not happen with everyone (I have not been able to reproduce myself). I just notice that Global Protect will disconnect me after lunch and I have to hit connect and its fine. I have tried running probably 4 or 5 different versions of Global Protect now (ranging from 6.2.8 to 6.3.3) and the issue happens with each one. We are currently running Windows 11 24H2/25H2 with Global Protect version 6.2.8-317.
At first, we were told it was a bug in the version so, we changed versions, but the issue continued. Next, we thought it was because Windows was turning off the Wi-Fi adapter to save power but, we unchecked that and the issue continued. I am wondering if anyone else has seen this and found a fix for it.
Thank you in advance!
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