GlobalProtect 5.2.4 disconnects when unlocking screen

[sampley]

Seeing some interesting behavior with GP 5.2.4. On Windows 10 1909, GP disconnects when locking then unlocking the desktop.
To reproduce:

- Connect to your gateway then lock the desktop. Leave the desktop locked for a minute or two.
- While locked, the device maintains an active tunnel. This is confirmed by pinging the assigned tunnel address and “show global-protect-gateway current-user | match ‘ip’”

- Unlock the desktop.

The tunnel drops and GP completely disconnects the moment the desktop is unlocked. This behavior is not seen in <= 5.2.3, nor is it seen on macOS.  I’ll also note, the device is not sleeping or hibernating — I am simply locking the screen.  The laptop is still connected with an active tunnel right up until the device is unlocked.

Give it a try. Let me/us know if it can be reproduced.

[sampley]

TAC just let me know this will be fixed in 5.2.5.

From TAC:

"When end user locks laptop screen, machine may enter into modern standby. With our initial modern standby support GP re-do network discover after wakeup from modern standby. That causes tunnel to re-created after unlock screen.

So, we identify the issue and fix will be targeted on GP app version 5.1.8, 5.2.5."

[sampley]

This has been fixed in 5.1.8 -- Tested and confirmed. The fix in 5.2.5 will be released in a couple days -- 01/07 I believe.

[aalegrett]

We are on the 5.2 path due to additional requirements.  When would 5.2.X will have a fix for this issue?

[sampley]

TAC says Jan 7th for 5.2.5.

[TANielsenBest]

We are on 5.2.5 and still seeing some problems that sound awfully similar to this.