11-26-2020 03:54 AM
Seeing some interesting behavior with GP 5.2.4. On Windows 10 1909, GP disconnects when locking then unlocking the desktop.
- Connect to your gateway then lock the desktop. Leave the desktop locked for a minute or two.
- While locked, the device maintains an active tunnel. This is confirmed by pinging the assigned tunnel address and “show global-protect-gateway current-user | match ‘ip’”
- Unlock the desktop.
The tunnel drops and GP completely disconnects the moment the desktop is unlocked. This behavior is not seen in <= 5.2.3, nor is it seen on macOS. I’ll also note, the device is not sleeping or hibernating — I am simply locking the screen. The laptop is still connected with an active tunnel right up until the device is unlocked.
Give it a try. Let me/us know if it can be reproduced.
12-11-2020 07:50 AM
TAC just let me know this will be fixed in 5.2.5.
"When end user locks laptop screen, machine may enter into modern standby. With our initial modern standby support GP re-do network discover after wakeup from modern standby. That causes tunnel to re-created after unlock screen.
So, we identify the issue and fix will be targeted on GP app version 5.1.8, 5.2.5."
01-05-2021 05:59 AM
We are on the 5.2 path due to additional requirements. When would 5.2.X will have a fix for this issue?
01-05-2021 06:05 AM
TAC says Jan 7th for 5.2.5.
03-04-2021 06:52 PM
We are on 5.2.5 and still seeing some problems that sound awfully similar to this.
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