cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Who Me Too'd this topic

GlobalProtect 5.2.4 disconnects when unlocking screen

L1 Bithead

Seeing some interesting behavior with GP 5.2.4. On Windows 10 1909, GP disconnects when locking then unlocking the desktop.
To reproduce:

- Connect to your gateway then lock the desktop. Leave the desktop locked for a minute or two.
- While locked, the device maintains an active tunnel. This is confirmed by pinging the assigned tunnel address and “show global-protect-gateway current-user | match ‘ip’”

- Unlock the desktop.

 

The tunnel drops and GP completely disconnects the moment the desktop is unlocked. This behavior is not seen in <= 5.2.3, nor is it seen on macOS.  I’ll also note, the device is not sleeping or hibernating — I am simply locking the screen.  The laptop is still connected with an active tunnel right up until the device is unlocked.

 

Give it a try. Let me/us know if it can be reproduced.

Who Me Too'd this topic