GP fail to connect on MAC - web browser can open a page, ping not working

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GP fail to connect on MAC - web browser can open a page, ping not working

L0 Member

It was working before but than administrator changes certificate.


Now I am trying to activate GP on MAC 14 Sonoma with latest GP 6.02.

I can open portal IP on web browser with my credentials and download latest GP software.

Authentication with user/pass is ok, than I use token and GP returns a message "Connection Failed".

Certificate is valid and set to "always trust".


So, using portal IP in web browser works, however, if I try to ping portal IP using Terminal - there is connection timeout...

Any hints and help is much appreciated, thanks.



Community Team Member

Hi @Primoz ,


Can you take a look at your monitor -> system logs and share the error that is generated when you are attempting to login? 

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L0 Member

thanks for reply. I've created logs, pls let me know where to look for actual traces?


list of files generated as logslist of files generated as logserrorerror

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